Frequently Asked Questions

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

You can edit or modify your order very easily. You can do so by clicking the cart icon. From there you can add an item or empty your cart.

You can change shipping address information by logging into your account in just few clicks.

Delivery charges vary according to the shipping address. As soon as you will add the product to your cart, its delivery charges will be calculated and will be shown in the total bill.

After ordering you will receive an email immediately as soon as you will place the order. After that, your order will be in put in the process to ship to your mentioned address. In the mean, while you will be notified of the status of your order via email.

Yes, you will receive invoice for your order via email.

Currently the payment option is COD (Cash on Delivery). Other payment options including online payments via PayPal, and Debit or Credit card will be launched soon.

COD order refund amount will deposit to your provided bank account. 

Yes, delivery charges will be included in your invoice.

During shopping in our store, if you liked any product but have not decided to buy it or not, you can add that item(s) to the wishlist. On the checkout page, you can then take a decision on whether it’s purchasing or not while considering your total billed amount, etc. If you decided not to buy then you can remove that item from the wishlist.

Yes, the order can be cancelled within 24 hours after its placement. After that order can’t be cancelledd.

The items cannot be returned after 7 Days. However, there may be situations in which you were not able to return items, in such cases please contact our CUSTOMER SERVICE TEAM through the CONTACT US page and file a complaint to us.

There will not be any returns, exchanges and refunds if you do not like the product after its purchase. There must be an issue in the product to be eligible for the return, exchange and refund which must be shown in the photos in the email.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

1. The item you received was not as described.
2. The item you received that was assured to be genuine was fake.

No worries at all. You can return your item if it is received as damaged or broken. We will then send you a new item as soon as possible. Additionally, you can also contact us at support@nutreemax.com